{"product_id":"firewalla-extended-warranty","title":"Firewalla Extended Warranty","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan style=\"color: rgb(255, 42, 0);\"\u003ePlease select the correct “Extended Warranty Type” for your Firewalla box, in the drop-down list above before adding to cart.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cb id=\"docs-internal-guid-925d9954-7fff-ea10-d7c4-690436b874c0\"\u003e\u003cspan\u003eThe Firewalla Extended Warranty Plan is designed to provide comprehensive, worry-free extended coverage for your Firewalla box or AP7.  \u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThis warranty is only available to orders purchased directly from Firewalla.com and shipped to the USA.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eOnly boxes that are currently within the one year manufacturer warranty are eligible for an Extended Warranty license.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe extended warranty license will be sent in a separate email to the email used to place the purchase. \u003c\/strong\u003e\u003cstrong\u003eThe email containing the license will come from the sender name Firewalla and email address \u003cspan style=\"color: rgb(43, 0, 255);\"\u003eno-reply@edp-cdn.net\u003c\/span\u003e.\u003cmeta charset=\"utf-8\"\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli style=\"font-weight: bold;\"\u003e\n\u003cp\u003eYou have 30 days to pair\/activate the license with your box to receive the full additional three years; otherwise, the warranty period will be prorated. See the Extended Warranty Pairing Guide.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eKey benefits of the plan include:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAn additional 3 years of coverage to your original one-year manufacturer's warranty; total protection period of 4 years (coverage starts from the date of your box\/AP purchase date).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cmeta charset=\"utf-8\"\u003eAdvanced Replacement of RMA units\u003cb id=\"docs-internal-guid-1e9e5255-7fff-7aff-be7d-b6d94c664a75\"\u003e.\u003c\/b\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003ePower surge protection starts from the day you purchase the plan.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cstrong\u003eGet Fast Support:\u003c\/strong\u003e Extended warranty cases \u003cem\u003e(first response)\u003c\/em\u003e will be answered within 4 hours during business hours and within 16 hours during non-business hours.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFree return shipping via a provided prepaid label.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eEligibility Requirements:\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eFor USA customers only.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eAvailable with Firewalla Gold SE, Gold Plus, Gold Pro, or AP7 Desktop or AP7 Ceiling \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\n\u003cspan\u003eThe Firewalla unit must be purchased directly from \u003c\/span\u003e\u003cspan\u003efirewalla.com\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eThe plan must be purchased and paired with while your box is still under the original one-year manufacturer's warranty.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eYou can cancel the plan and receive a full refund within 30 days of purchase, provided the license has not been paired with and\/or a claim has not been filed.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eTerms \u0026amp; Conditions\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003cb id=\"docs-internal-guid-cbf1e9ab-7fff-3d97-29c2-5ab9e3f9dc15\"\u003e\u003cspan\u003eFor more details, see the full terms and conditions \u003c\/span\u003e\u003cspan style=\"text-decoration: underline;\"\u003ehere\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch1 dir=\"ltr\"\u003e\u003cspan\u003eFAQ:\u003c\/span\u003e\u003c\/h1\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHow do I file a claim?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" dir=\"ltr\"\u003e\u003cspan\u003eTo file a claim, email \u003c\/span\u003e\u003cspan\u003ehelp@firewalla.com\u003c\/span\u003e\u003cspan\u003e with your device serial number, device order number, and extended warranty order number. Please provide a description of the issue you are experiencing, and our support team will assist you.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens after I file a claim?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" dir=\"ltr\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cmeta charset=\"utf-8\"\u003eOur support team will check the validity of the extended warranty. If the issue is determined to be hardware related, an RMA will be provided to get the unit back.  An Advanced Replacement will be sent following the issue of the RMA and return label. We may require a credit card security hold of the retail value and shipping amount prior to shipping out a replacement.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat components are covered under the extended warranty?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" dir=\"ltr\"\u003e\u003cspan\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eYour Firewalla box or AP7, as well as any accessories and power supply that came originally in the product box are covered.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e \u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eHow do I cancel my extended warranty purchase?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" dir=\"ltr\"\u003e\u003cspan\u003eEmail \u003c\/span\u003e\u003cspan\u003ehelp@firewalla.com\u003c\/span\u003e\u003cspan\u003e with your extended warranty order number. If the cancellation request was made within 30 days of purchase, and the license is unpaired and no previous claim was made for this license, we will cancel this license and provide a refund.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens if my extended warranty license is not paired after 30 days?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" dir=\"ltr\"\u003e\u003cspan\u003eAfter 30 days, our system may automatically assign the unused license to an eligible box.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHow do I pair my Firewalla Extended Warranty to a product?\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003ePlease see the Extended Warranty Pairing Guide.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWhat happens if I sell my Firewalla box\/AP7?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\" dir=\"ltr\"\u003e\u003cspan\u003eThe Extended Warranty license is not transferable, and will not transfer over to a new owner.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHow do I check if my order to see if my box is eligible for extended warranty?\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003eTo find the initial order date, you can check the order confirmation email you received for your box or AP7 purchase, or log into firewalla.com and check your order history for the purchase date. If you're unable to find your order, send am email to help@firewalla.com and we can try to find the order for you.\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eHave more questions?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease email us at help@firewalla.com or visit our community \u003c\/span\u003e\u003cspan\u003ehttps:\/\/help.firewalla.com\u003c\/span\u003e\u003c\/p\u003e","brand":"Firewalla","offers":[{"title":"Firewalla Gold Pro Extended Warranty","offer_id":45911989878893,"sku":"zfm1789996183946","price":124.02,"currency_code":"USD","in_stock":true},{"title":"Firewalla Gold Plus Extended Warranty","offer_id":45911989911661,"sku":"vos1789996183947","price":65.4,"currency_code":"USD","in_stock":true},{"title":"Firewalla Gold SE Extended Warranty","offer_id":45911989944429,"sku":"ckk1789996183948","price":68.53,"currency_code":"USD","in_stock":true},{"title":"Firewalla AP7 Extended Warranty","offer_id":45911989977197,"sku":"sdx1789996183949","price":47.61,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0709\/5844\/8749\/files\/firewalla-extended-warranty_1.png?v=1789996191","url":"https:\/\/campingchairs.shop\/products\/firewalla-extended-warranty","provider":"My Store","version":"1.0","type":"link"}